This Privacy Statement has been created because we value our users and recognise their right to keep personal information private. This statement discloses our information gathering and dissemination practices for all sites managed by Serendipity.
Serendipity collects information on our site visitors collectively including which sections of the site are most frequently visited, how often and for how long. This data is always used as aggregated, non-personal information. Serendipity utilises this information to improve and enhance our services by monitoring the areas on the site that are most popular to you. This aggregated information may be shared with Serendipity partners to provide them with an overview of how Serendipity visitors use the site. Serendipity web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user. Serendipity uses cookies to provide you with a better experience. In order to better understand our users, Serendipity utilises a third party measurement company, to assess site traffic. Tracking code is used to collect the following information on the usage of the www.serendipitystkitts.net website:
Serendipity keeps the information submitted in your registration confidential and secure. While Serendipity takes all due care in ensuring the privacy and integrity of the information you provide, the possibility exists that this information could be unlawfully observed by a third party while in transit over the Internet or while stored on Serendipity systems or on the Website.
Serendipity disclaims all liability to you to the greatest extent possible pursuant to law should this occur.
Serendipity reserves the right at all times to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.
In general, the personal information Serendipity collects includes (but is not limited to) name, contact details and, where relevant, financial information, including credit card information. Serendipity stores the personal information you enter on the Website.
Serendipity obtains most personal information through the Website registration process. You may, however, provide information through a variety of different means (for example if you contact Serendipity via email in any way, including by providing feedback). Serendipity will never:
As part of booking with Serendipity, we collect personal information about you in order for you to take full advantage of Serendipity’ services. To do this it may be necessary for you to provide additional information to Serendipity as detailed below.
Serendipity generally uses personal information to:
Serendipity also provides you with selected information about hire opportunities. This free service is sent to registered users and provides the option of opting out of receiving these by contacting Serendipity. Serendipity may also make you aware of additional products and services, which form part of your relationship with Serendipity.
Serendipity takes all reasonable steps to ensure the security of our system. Serendipity allows you to access your information at any time to keep it accurate and up to date. Any information which we hold for you is stored on secure servers that are protected in controlled facilities. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Serendipity. However, Serendipity will not be held responsible for events arising from unauthorised access of your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Serendipity’ site. Please notify us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security by sending us an email to pauline@serendipitystkitts.net or pauline.horton23@gmail.com
You have the right to seek access to the personal information held about you and to advise Serendipity of any inaccuracy. If you make an access request, Serendipity will ask you to verify your identity and specify what information you require. Serendipity may charge a fee to cover the costs of meeting your request.
Serendipity provides links and passes online application to third party sites. The use of your information by these third party sites is not within the control of Serendipity and we cannot accept responsibility for the conduct of these companies. Advertisers who place advertisements on the Website are asked to comply with our privacy policy with regard to their own information handling practices. You may also directly contact advertisers to request access to any personal information that you have sent as part of an application.
Serendipity welcomes ideas and feedback about all aspects of the site. Serendipity stores feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with Serendipity’ partners either in aggregate form or with specific identifying characteristics removed.
From time to time, Serendipity may review and update its privacy statement. Revised versions will be updated on the website.
If you have any questions about this privacy statement, the practices of this site, or your dealings with Serendipity, you can contact us in the following ways: